Job Description
Join TechNova Solutions Inc. as a Night Shift Support Specialist and enjoy the flexibility of non-traditional hours while making a real impact! We're seeking dedicated professionals to provide exceptional technical support during our overnight operations in sunny Miami. This role offers competitive pay, comprehensive training, and the opportunity to work in a dynamic, tech-driven environment. Perfect for students, parents, or anyone seeking a schedule that fits your lifestyle.
What We Offer:
- Competitive hourly pay with performance incentives
- Flexible scheduling options
- 100% remote work capability
- Comprehensive health benefits (PT eligible)
- Professional development opportunities
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all support interactions and resolutions in ticketing systems
- Collaborate with global support teams during critical incident escalations
- Conduct proactive system monitoring and maintenance tasks
- Maintain high customer satisfaction scores and SLA compliance
- Train on new technologies and support procedures
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in IT support or customer service role
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours
- CompTIA A+ or similar certification a plus
- Experience with remote desktop tools (TeamViewer, AnyDesk)