Job Description
Join TechNova Solutions' elite night shift support team and become the backbone of our 24/7 operations. We're seeking dedicated professionals who thrive in remote environments while delivering exceptional technical support from the vibrant city of San Francisco. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work with occasional on-site collaboration. Shape the future of customer support with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and ticketing systems during night shift hours
- Resolve complex IT infrastructure and software issues for enterprise clients
- Collaborate with global teams to maintain service level agreements (SLAs)
- Document troubleshooting processes and contribute to knowledge base improvements
- Monitor system health and proactively address potential outages
- Train and mentor junior support staff on escalation protocols
- Participate in cross-departmental projects during shift handovers
Qualifications
- 3+ years of experience in technical support or IT operations
- Proven ability to work independently during night shifts (10 PM - 6 AM PST)
- Expertise in Windows/Linux systems, cloud platforms (AWS/Azure), and networking
- Strong problem-solving skills with ability to handle high-pressure situations
- Excellent written and verbal communication skills
- CompTIA Network+ or similar certification preferred
- Experience with remote collaboration tools (Slack, Jira, Zendesk)
- Ability to work flexible schedules during critical incidents