Job Description
Join our dynamic support team as a Night Shift Specialist in Glendale! We're seeking tech-savvy professionals to deliver exceptional customer service during overnight hours. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your problem-solving skills shine. Perfect for students, night owls, or those seeking work-life balance. Grow your career with industry-leading training while making a real impact for our global client base.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues with diagnostic tools and scripts
- Document cases in CRM systems with precision and clarity
- Collaborate with global teams during escalation scenarios
- Monitor system health and proactively address potential outages
- Maintain service level agreements (SLAs) for response times
- Train junior staff on support protocols and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in customer support or IT helpdesk role
- Proficiency with Windows/macOS and networking fundamentals
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira, etc.)
- CompTIA A+ or similar certification (or willingness to obtain)
- Reliable transportation for overnight shifts