Job Description
Are you looking for a stable, rewarding career in Sacramento?
Apex Tech Solutions is currently hiring Night Shift Support Specialists to join our growing team. We are proud to offer a competitive $1,000 Sign-On Bonus for qualified candidates ready to work in a dynamic environment.
In this role, you will be the first point of contact for our clients, ensuring seamless technical operations during off-hours. We value reliability, problem-solving skills, and a customer-first approach.
Why Join Us?
- Sign-On Bonus: $1,000 paid upon successful completion of training.
- Shift Benefits: 10pm - 6am schedule with excellent shift differential.
- Growth: Clear pathways to Senior and Team Lead roles.
- Benefits: Medical, Dental, Vision, and 401(k) matching.
Don't miss this opportunity to advance your career with a leading tech provider in Northern California. Apply today!
Responsibilities
- Provide high-quality technical support and troubleshooting for end-users via phone and chat.
- Monitor system performance and resolve alerts during night operations to ensure 99.9% uptime.
- Document all technical issues, root causes, and resolutions in the ticketing system (Zendesk/ServiceNow).
- Collaborate closely with the day-shift team to ensure continuity of service and knowledge transfer.
- Escalate complex issues to Tier 2 engineers when necessary, providing clear context.
- Maintain a professional and courteous demeanor while managing high-volume support queues.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in technical support, help desk, or customer service (1+ years preferred).
- Must be willing and able to work the night shift (10:00 PM - 6:00 AM) on a rotating schedule.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Basic computer literacy and proficiency with CRM or ticketing tools.