Job Description
Join our dynamic team as a Night Shift Support Specialist in Atlanta, GA! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth. Work in a modern, collaborative environment while ensuring our systems run smoothly for global clients. If you're a problem-solver who thrives in fast-paced settings, we encourage you to apply today!
Responsibilities
- Provide 24/7 technical support for enterprise software and hardware systems
- Troubleshoot and resolve complex IT issues via remote access and ticketing systems
- Monitor system performance and proactively address potential outages
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Implement security protocols and maintain compliance standards
- Train junior support staff on escalation procedures
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, database, and application issues
- CompTIA A+/Network+ certification or equivalent
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to work overnight shifts (11 PM - 7 AM)