Job Description
Join Alaska Tech Solutions as a Night Shift Support Specialist and thrive in our flexible work environment! We're seeking dedicated professionals to provide critical technical support during overnight hours while enjoying Anchorage's peaceful nights. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in Alaska's thriving tech hub. Enjoy our modern downtown office, flexible scheduling options, and supportive team culture. Apply today and become part of Alaska's premier IT support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document all incidents, resolutions, and system changes using ServiceNow
- Collaborate with global teams during handovers and escalation procedures
- Perform system backups, updates, and security patching during maintenance windows
- Deliver exceptional customer service with SLA adherence and response time metrics
- Contribute to knowledge base articles and training materials for support team
Qualifications
- Minimum 2 years in IT support or helpdesk role
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- CompTIA Network+ or equivalent certification preferred
- Ability to work independently during off-hours with minimal supervision
- Excellent communication skills and customer service orientation
- Flexibility to adapt to changing priorities and on-call rotations