Job Description
Join our elite remote support team as a Night Shift Specialist in Honolulu! We're seeking tech-savvy professionals to provide exceptional 24/7 customer support while enjoying Hawaii's vibrant lifestyle. This fully remote role offers competitive compensation, flexible scheduling, and growth opportunities in a thriving tech hub. Work from anywhere in Hawaii while supporting global clients with cutting-edge solutions.
Why Apply?
- Competitive hourly pay + benefits package
- 100% remote work with flexible scheduling
- Career advancement in a rapidly growing tech sector
- Work-life balance with night shift hours
- Join a diverse, innovative team
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Troubleshoot complex hardware/software issues including network connectivity and cloud servicesDocument all interactions in CRM systems with detailed incident reports
- Collaborate with global teams to resolve escalated technical issues
- Monitor system performance and proactively address potential outages
- Train junior support staff on best practices and troubleshooting techniques
- Contribute to knowledge base articles and process improvements
Qualifications
- Minimum 2 years in technical/customer support role
- Proficiency with remote support tools (TeamViewer, Zendesk, Jira)
- Strong troubleshooting skills for Windows/macOS/Linux environments
- Experience with cloud platforms (AWS, Azure, GCP) preferred
- Ability to work independently during night shift hours (10 PM - 6 AM HST)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification required
- Must be legally authorized to work in the US