Job Description
Are you a night owl with a knack for problem-solving? Apex Support Solutions is seeking a dedicated Night Shift Support Specialist to join our team in Santa Ana, CA.
We are looking for a proactive individual who thrives in a 24/7 operational environment. In this role, you will be the first point of contact for technical support, ensuring our clients receive seamless assistance even after hours.
Why Join Us?
- Competitive hourly rate ($22 - $28/hr)
- Direct Hire opportunity with long-term stability
- Comprehensive benefits package
- Modern, collaborative work environment
Responsibilities
- Monitor and manage incoming technical support tickets via phone, email, and chat during night operations.
- Diagnose and resolve software and hardware issues for internal and external clients.
- Escalate complex issues to the Day Shift team while providing interim solutions.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Ensure 100% compliance with company protocols and security standards.
- Conduct routine system checks and performance reviews to prevent downtime.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer support or IT helpdesk.
- Strong troubleshooting skills for Windows, Mac, and mobile devices.
- Excellent written and verbal communication skills.
- Ability to work independently and adapt to changing priorities during night shifts.
- Flexibility to work nights, weekends, and holidays as required.