Job Description
Join our dynamic team as a Night Shift Support Specialist in Fresno, CA! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment. If you thrive in nocturnal settings and excel at problem-solving, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot hardware/software issues for enterprise clients
- Document incident reports and maintain ticket systems
- Collaborate with global support teams during escalation scenarios
- Monitor system performance and proactively address anomalies
- Train junior staff on support protocols
- Ensure compliance with security and privacy standards
Qualifications
- 2+ years in IT support or customer service role
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (Jira, ServiceNow)