Job Description
Join our dynamic team as a Night Shift Support Specialist at NexusTech Solutions! We're seeking dedicated professionals to provide exceptional technical support to our clients during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
As a key member of our support team, you'll ensure seamless operations for our diverse client base while maintaining industry-leading service standards. Our Milwaukee facility offers modern amenities and a supportive culture that values work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including network connectivity, system configurations, and application errors
- Document all interactions and resolutions in our ticketing system with detailed technical notes
- Collaborate with global support teams during handover periods for seamless continuity
- Monitor system performance and proactively address potential security threats
- Train clients on new technologies and best practices during off-peak hours
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Minimum 2 years technical support experience in night shift environments
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong diagnostic skills with ability to resolve issues independently
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work flexible schedules including weekends/holidays