Job Description
Launch your career in technology with our No Experience Needed night shift support position! Omaha Tech Solutions is seeking motivated individuals to join our dynamic team providing critical technical assistance to clients nationwide. As a Night Shift Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations while our clients rest. We provide comprehensive paid training, flexible scheduling, and a supportive environment for career growth. Join us in shaping the future of tech support from the heart of Omaha!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues using diagnostic tools and remote access
- Document cases accurately in ticketing systems (Zendesk/Jira)
- Collaborate with Tier 2 engineers for complex issue escalation
- Maintain detailed knowledge base articles and troubleshooting guides
- Monitor system health and proactively address potential outages
- Adhere to SLA metrics and customer satisfaction protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with Windows/macOS proficiency
- Strong problem-solving and analytical abilities
- Exceptional written and verbal communication skills
- Ability to work independently in a fast-paced environment
- Comfortable with night shift schedule (10 PM - 6 AM)
- Customer service mindset with patience and empathy
- Reliable transportation to downtown Omaha facility