Job Description
Join our dynamic team at GlobalTech Solutions as a Night Shift Support Specialist in Jersey City, NJ! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Work in a modern, collaborative environment while ensuring our clients receive 24/7 seamless service. Apply today to become part of our award-winning support team!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Resolve hardware, software, and network issues with minimal supervision
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global teams during critical incident escalations
- Proactively monitor system health and perform preventative maintenance
- Train junior staff on troubleshooting protocols and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- Minimum 2 years in IT support or helpdesk roles
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills for network, security, and application issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently during overnight shifts
- Flexible schedule availability including weekends/holidays