Job Description
Join Lincoln Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our global clients sleep. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise directly impacts customer satisfaction. Our modern Lincoln headquarters features ergonomic workspaces, on-site amenities, and a culture that values work-life balance for night shift employees. Why choose us?
- Premium health/dental/vision insurance
- 401(k) with 6% employer match
- Tuition reimbursement for certifications
- On-site fitness center and free meals
- Quarterly performance bonuses
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access
- Monitor and resolve system alerts, server issues, and network outages during overnight hours
- Collaborate with global teams to document incident reports and knowledge base articles
- Execute scheduled maintenance tasks including system patches and security updates
- Train day shift staff on overnight incident trends and resolution protocols
- Proactively identify and escalate emerging technical issues to senior engineers
- Maintain 99.9% uptime SLA for critical infrastructure systems
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years experience in enterprise-level technical support
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills for diagnosing complex system issues
- Exceptional written and verbal communication for cross-team documentation
- Ability to work independently with minimal supervision during night shifts
- CompTIA Security+ or equivalent cybersecurity certification preferred
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools