Job Description
Urgently Hiring Night Shift Support Specialists in Scottsdale, AZ! Join our dynamic team providing critical technical support during overnight hours. This premium role offers competitive compensation, comprehensive benefits, and career growth opportunities. Enjoy reduced commute times, premium pay differential, and a supportive team environment. Apply today and become part of our mission to deliver exceptional 24/7 support excellence.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote assistance for enterprise systems
- Monitor and resolve critical infrastructure alerts during overnight hours
- Document incident tickets, escalations, and resolution procedures
- Collaborate with day-shift teams for seamless handover of unresolved issues
- Conduct routine system maintenance and security updates
- Train on new technologies and support protocols
- Participate in monthly on-call rotation (minimal weekend coverage)
Qualifications
- 2+ years of IT support experience in enterprise environments
- Proficiency with Windows Server, Active Directory, and cloud platforms
- CompTIA Security+ or equivalent certification preferred
- Strong problem-solving abilities and customer service orientation
- Ability to work independently with minimal supervision
- Flexible schedule availability (11 PM - 7 AM)
- Valid Arizona driver's license (for occasional on-site visits)