Job Description
Join Phoenix Support Services and enjoy the stability of weekly pay while working critical night shifts in Arizona's growing tech hub. We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our enterprise clients. This role offers competitive compensation, immediate start dates, and a supportive team environment where your skills directly impact customer satisfaction. If you thrive in fast-paced nocturnal settings and value consistent paychecks, apply today to become part of our 24/7 operations team.
Responsibilities
- Provide 24/7 technical support for enterprise software systems during night shift hours
- Monitor and resolve critical system alerts, ensuring minimal downtime
- Document troubleshooting steps and customer interactions in ticketing systems
- Collaborate with cross-functional teams during escalation scenarios
- Conduct routine system maintenance and performance optimization
- Train junior support staff on SOPs and troubleshooting protocols
Qualifications
- 2+ years of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Strong analytical skills for diagnosing complex technical issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification preferred
- Flexibility to work weekends and holidays as needed