Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become an integral part of our 24/7 operations team. This high-paying role offers the flexibility of overnight hours while providing critical technical support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your expertise directly impacts client success. If you're a tech-savvy professional seeking a challenging yet rewarding position with premium pay, apply today and elevate your career!
Responsibilities
- Provide 24/7 technical support for enterprise systems during overnight hours
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Resolve critical incidents with minimal downtime using advanced diagnostic tools
- Document all support activities, resolutions, and system changes in ticketing systems
- Collaborate with global teams to ensure seamless cross-shift handovers
- Conduct proactive system maintenance and security patches during low-traffic periods
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of experience in IT support or system administration
- Proven ability to work independently during overnight shifts
- Strong knowledge of Windows/Linux systems, networking, and cloud platforms (AWS/Azure)
- Excellent troubleshooting skills with experience in ticketing systems (Jira/ServiceNow)
- CompTIA Security+ or equivalent certification preferred
- Ability to remain alert and make critical decisions during non-standard hours
- Excellent written and verbal communication skills