Job Description
Join our award-winning IT support team as a Night Shift Specialist in Nashville! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment. Work with cutting-edge systems while maintaining 24/7 infrastructure for global clients. If you thrive in overnight settings and excel at problem-solving, this is your chance to grow with an industry leader.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Monitor and maintain server infrastructure, cloud systems, and network operations
- Troubleshoot complex hardware/software issues with minimal downtime
- Document incident reports and resolution procedures in ITSM systems
- Collaborate with global teams during handover periods
- Proactively identify system vulnerabilities and implement patches
- Train junior support staff on escalation protocols
Qualifications
- 3+ years in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Experience with Windows Server, AWS, and Jira
- Strong diagnostic skills for network/infrastructure issues
- Ability to work independently with minimal supervision
- Excellent written communication for incident reporting
- Flexible availability for overnight shifts (11 PM - 7 AM)