Job Description
Join our elite night shift support team at NexusTech Solutions and become the backbone of our 24/7 operations! We're urgently hiring passionate professionals who thrive in dynamic environments and deliver exceptional customer experiences during overnight hours. Enjoy competitive pay, comprehensive benefits, and the opportunity to work with cutting-edge technology while maintaining work-life balance. Apply today and ignite your career in Colorado Springs' fastest-growing tech hub!
Responsibilities
- Provide round-the-clock technical support for enterprise systems via phone, chat, and remote access
- Monitor network infrastructure and proactively resolve security alerts during off-peak hours
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with global teams to ensure seamless cross-shift continuity
- Execute scheduled maintenance and system optimizations during low-traffic windows
- Maintain strict SLAs for response times and issue resolution
Qualifications
- 2+ years in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Expert troubleshooting skills across Windows/Linux environments
- Proven ability to work independently in high-pressure situations
- Strong written communication for technical documentation
- Flexibility to work nights, weekends, and holidays as needed
- Experience with ticketing systems (Jira, ServiceNow)