Job Description
Join our dynamic team at GlobalTech Solutions Inc. and start your night shift support career tomorrow! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our diverse client base. This is your opportunity to thrive in a fast-paced environment while enjoying competitive pay, comprehensive benefits, and immediate start dates. Lexington's growing tech hub offers the perfect backdrop for your professional growth.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global teams during critical incident escalations
- Maintain system health through proactive monitoring and preventative maintenance
- Train clients on new technologies and best practices
- Adhere to strict SLAs and security compliance protocols
Qualifications
- Minimum 1 year technical support experience or relevant certification
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong diagnostic skills and ability to work independently
- Excellent written and verbal communication abilities
- Ability to remain calm under pressure during critical situations
- Valid driver's license and reliable transportation for occasional on-site calls
- Flexibility to work rotating weekends and holidays
- CompTIA A+ or equivalent certification preferred