Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring our clients' systems run flawlessly. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. If you thrive in nighttime settings and excel at solving complex challenges, apply today to join our innovative team!
Responsibilities
- Monitor and troubleshoot IT infrastructure, servers, and network systems during night shifts
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Document incidents, resolutions, and system changes in ITSM tools
- Collaborate with day-shift teams during handover periods
- Proactively identify and resolve system vulnerabilities
- Escalate critical issues to senior engineers as needed
Qualifications
- 2+ years of experience in IT support or system administration
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with ability to work independently
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- CompTIA Network+ or similar certification preferred
- Excellent communication skills and customer service mindset
- Ability to work flexible overnight schedules (10 PM - 6 AM)