Job Description
Join our dynamic team as an immediate-hire Night Shift Support Specialist in Laredo, TX! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This is a fantastic opportunity for detail-oriented individuals who thrive in fast-paced environments and want to make an immediate impact. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and start your rewarding career with us!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware, software, and network issues with remote diagnostic tools
- Document all support interactions in CRM systems with detailed resolution logs
- Collaborate with day-shift teams for seamless cross-functional handoffs
- Maintain security protocols for sensitive customer data during off-hours
- Escalate complex issues to senior engineers with clear technical summaries
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of IT support or customer service experience
- Proficiency with Windows OS, Microsoft Office, and remote access tools
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication in English and Spanish
- Ability to adapt to changing priorities during overnight operations
- Valid driver's license and reliable transportation