Job Description
Join TechFlow Solutions' elite night shift team and become the backbone of our 24/7 operations! We're seeking highly motivated Night Shift Support Specialists to deliver exceptional technical assistance to enterprise clients across North America. Enjoy premium pay differentials, comprehensive benefits, and a collaborative culture where your problem-solving skills shine.
Why Join Us? Competitive night shift premiums ($3/hour differential), health/dental/vision insurance, 401K with company match, career advancement pathways, and free parking in our state-of-the-art facility.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software/hardware systems via phone, chat, and remote access
- Resolve complex system outages and performance issues with SLA compliance
- Document detailed incident reports and knowledge base articles
- Collaborate with global teams during critical incident escalations
- Proactively monitor system health and implement preventive maintenance
- Train junior support staff on troubleshooting methodologies
- Contribute to process improvement initiatives for operational efficiency
Qualifications
- 3+ years in enterprise IT support or similar technical role
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional written/verbal communication skills
- Strong analytical and problem-solving abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently during off-hours with minimal supervision
- High school diploma or equivalent; Bachelor's degree preferred