Job Description
Join our elite night shift team at TechSolutions Global and become the backbone of our 24/7 operations. We're seeking dedicated professionals who thrive in dynamic environments and deliver exceptional support when it matters most. As a Night Shift Support Specialist, you'll ensure seamless service delivery across our global client portfolio while advancing your career in a cutting-edge tech environment. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance.
Responsibilities
- Provide 24/7 technical support for enterprise clients via phone, chat, and remote access
- Monitor and troubleshoot complex IT infrastructure including cloud systems and networks
- Document incident reports with precision and maintain detailed case histories
- Collaborate with cross-functional teams to resolve escalated issues efficiently
- Conduct proactive system health checks during low-traffic hours
- Mentor junior support staff and share best practices
- Participate in continuous improvement initiatives for support workflows
Qualifications
- 3+ years of technical support experience in enterprise environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Exceptional written and verbal communication abilities
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for occasional on-site support