Job Description
Join our award-winning team as a Night Shift Support Specialist and enjoy the convenience of weekly pay! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Albuquerque. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative work environment where your contributions are recognized immediately.
As a key member of our 24/7 operations team, you'll troubleshoot complex IT issues, maintain system integrity, and deliver outstanding customer service. Ideal candidates thrive in fast-paced settings and value work-life balance through predictable schedules and consistent pay cycles.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote assistance during night shift hours
- Monitor and maintain network infrastructure, servers, and cloud-based systems
- Document all interactions, resolutions, and escalations in ticketing systems
- Collaborate with day-shift teams for seamless service continuity
- Conduct system health checks and preventative maintenance tasks
- Train junior support staff on protocols and troubleshooting techniques
Qualifications
- 2+ years of IT support experience with night shift or 24/7 environment exposure
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows/Linux OS, Active Directory, and cloud platforms
- Exceptional problem-solving skills with ability to work autonomously
- Strong written and verbal communication skills
- Ability to lift 25 lbs for equipment maintenance tasks
- Valid New Mexico driver's license (for occasional on-site visits)