Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become an integral part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless system performance and client satisfaction. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment.
As a key player in our support infrastructure, you'll troubleshoot complex issues, maintain system reliability, and contribute to our mission of delivering enterprise-grade IT solutions. If you thrive in dynamic environments and excel at problem-solving, this role is your gateway to career growth in St. Louis' thriving tech sector.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours
- Monitor and maintain network infrastructure, servers, and cloud-based services
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to resolve escalated technical issues
- Conduct routine system health checks and performance optimization
- Support disaster recovery procedures and system backups
- Train junior staff on support protocols and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- Strong knowledge of Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent problem-solving skills and customer communication abilities
- Valid driver's license and reliable transportation for on-call rotations