Job Description
Join our dynamic team as a Night Shift Support Specialist at NexusTech Solutions! We're urgently seeking dedicated professionals to provide exceptional technical and customer support during critical overnight hours. This premium opportunity offers competitive compensation, comprehensive benefits, and career growth in Seattle's thriving tech hub. You'll be the frontline hero ensuring seamless operations for our global client base while working in a modern, collaborative environment.
Why NexusTech? We pride ourselves on fostering innovation, work-life balance, and employee development. As a night shift team member, you'll enjoy reduced commute stress, enhanced focus, and exclusive perks designed for our overnight warriors. If you're a problem-solver with a passion for technology and customer satisfaction, apply today to become part of our award-winning support family!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/Linux systems
- Monitor network infrastructure and escalate critical incidents to senior engineers
- Document all support tickets with detailed resolution steps in Zendesk
- Collaborate with cross-functional teams during major system deployments
- Conduct routine system health checks and preventive maintenance
- Maintain security protocols for data access and client confidentiality
Qualifications
- Minimum 2 years in IT customer support or helpdesk environment
- Expert knowledge of Windows Server, Active Directory, and cloud services
- CompTIA A+/Network+ certification or equivalent experience
- Proven ability to troubleshoot network connectivity and VPN issues
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Experience with ticketing systems (Zendesk/Jira) and monitoring tools
- Flexible availability including weekends and holidays as needed