Job Description
Join Madison's premier tech support team and enjoy weekly paychecks while working flexible night shifts! We're seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our diverse client base. This role offers competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of downtown Madison. As a key player in our 24/7 operations, you'll troubleshoot complex issues, maintain system integrity, and ensure seamless service delivery during overnight hours. If you're a problem-solver with a passion for technology and work-life balance, this is your opportunity to thrive!
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access for enterprise clients
- Monitor and maintain network infrastructure during overnight shifts
- Document incident reports and resolution procedures using ticketing systems
- Collaborate with cross-functional teams during critical system updates
- Conduct system health checks and proactive maintenance tasks
- Escalate complex issues to senior engineers with detailed documentation
- Adhere to strict SLA response times and security protocols
Qualifications
- 2+ years of technical support experience in enterprise environments
- Proficiency with Windows/Linux OS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Ability to work independently during overnight hours (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or JIRA ticketing systems
- Flexible availability including weekends/holidays as needed