Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This remote-friendly role offers the flexibility to work from anywhere in the US while supporting critical infrastructure from our Philadelphia hub. We're seeking tech-savvy professionals who thrive in after-hours environments to ensure seamless system uptime for our enterprise clients. Enjoy competitive pay, comprehensive benefits, and a culture that values work-life balance.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Monitor and resolve critical system outages during night shift hours
- Collaborate with global teams for cross-tier troubleshooting escalation
- Document incident reports and knowledge base articles
- Proactively identify system vulnerabilities and implement patches
- Conduct routine maintenance on cloud infrastructure
- Maintain 99.9% SLA compliance for supported services
Qualifications
- 3+ years in IT support or system administration
- CCNA or CompTIA Network+ certification required
- Expertise in AWS/Azure and Windows Server environments
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Available for flexible shift rotations