Job Description
Join our dynamic team as a Night Shift Support Specialist and enjoy the stability of weekly pay while working in Lincoln's thriving tech sector. This role offers competitive compensation, career growth opportunities, and a supportive environment for night owls who excel in high-pressure situations. You'll be the backbone of our 24/7 operations, ensuring seamless technical support for our enterprise clients. Apply today to start your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document incidents, resolutions, and preventive actions in ITSM systems
- Collaborate with global teams during critical outages
- Monitor network performance and security alerts
- Train end-users on new systems and best practices
- Escalate critical issues to senior engineers with actionable details
Qualifications
- High school diploma or equivalent; technical certification preferred
- 2+ years in IT support or helpdesk role
- Proficiency with Windows/Linux, Active Directory, and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- CompTIA A+/Network+ certification or equivalent