Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at Global Tech Solutions! We're urgently hiring motivated professionals to maintain seamless service delivery during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in New York's thriving tech hub.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision coverage
- 401(k) with company match
- Paid training and certifications
- Modern downtown Manhattan workspace
Responsibilities
- Monitor and resolve system outages during overnight hours
- Provide Tier 2 technical support to global clients
- Execute scheduled system maintenance and updates
- Document incident reports and resolution procedures
- Collaborate with day-shift teams for seamless handovers
- Analyze performance metrics and optimize workflows
- Escalate critical issues to senior engineers
Qualifications
- 3+ years in IT support or operations role
- Experience with Windows/Linux environments
- CCNA/CompTIA Network+ certification preferred
- Strong troubleshooting and diagnostic skills
- Ability to work independently during off-hours
- Excellent written and verbal communication
- Availability for rotating weekend shifts
- Basic scripting knowledge (Python/Bash)