Job Description
Join our dynamic team as a Night Shift Support Specialist in sunny Orlando, FL! We're seeking dedicated professionals to provide critical technical support during overnight hours. Equipment is fully provided, including laptops, diagnostic tools, and communication devices. This role is perfect for tech enthusiasts who thrive in independent environments while ensuring seamless operations for our global clients. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your expertise.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Monitor and maintain system infrastructure during overnight hours
- Document incident reports and resolution procedures
- Collaborate with day-shift teams for seamless handovers
- Proactively identify and escalate potential system vulnerabilities
- Deliver exceptional customer service via phone, chat, and email
- Conduct routine system maintenance and updates
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years of IT support or helpdesk experience
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules
- Valid driver's license (occasional on-site support required)