Job Description
Join our elite night shift team as a Support Specialist at TechGuard Solutions! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours in the vibrant city of New Orleans. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
As a Night Shift Support Specialist, you'll be the frontline hero for our clients, ensuring seamless operations while most of the city sleeps. We value reliability, technical proficiency, and a customer-first mindset. If you thrive in nighttime environments and want to make a real impact, this is your chance to join a forward-thinking company.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, system crashes, and security incidents
- Document all support interactions in ticketing systems with detailed resolution notes
- Collaborate with day-shift teams during handover periods for seamless continuity
- Monitor system health and proactively address potential vulnerabilities
- Train users on new technologies and best practices during off-peak hours
- Maintain strict compliance with security protocols and data protection standards
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/Linux systems and networking fundamentals
- Experience with helpdesk software (ServiceNow, Zendesk, or Jira)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight hours
- High school diploma or equivalent; relevant certifications a plus
- Flexible schedule availability including weekends/holidays