Job Description
Join our dynamic team as a Night Shift Support Specialist at GlobalTech Solutions! We're seeking dedicated professionals to provide exceptional technical support to our clients during overnight hours. Enjoy competitive pay, premium night shift differential, and a flexible start date—begin as soon as tomorrow! This role offers growth opportunities in a collaborative environment with state-of-the-art technology.
What We Offer:
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking and on-site amenities
Responsibilities
- Provide Tier 2 technical support for enterprise clients via phone, chat, and remote access
- Monitor and resolve system outages during overnight hours
- Document tickets in CRM with detailed resolution steps
- Collaborate with global teams during complex escalations
- Conduct scheduled maintenance tasks during low-traffic periods
- Contribute to knowledge base articles and SOPs
- Meet SLA targets for response and resolution times
Qualifications
- 2+ years in IT customer support or helpdesk role
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification (preferred)
- Flexible availability for overnight shifts (11 PM - 7 AM)