Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This premium role offers competitive compensation, comprehensive benefits, and the opportunity to work in a dynamic, tech-forward environment. As a key member of our team, you'll ensure seamless service delivery while enjoying a quieter work atmosphere and premium shift differentials. We're seeking dedicated professionals who thrive in overnight settings and are passionate about delivering exceptional technical support.
Responsibilities
- Provide Tier 2 technical support for enterprise software and infrastructure systems
- Monitor network security, server performance, and system alerts during overnight hours
- Document incident reports, troubleshooting steps, and resolution outcomes
- Collaborate with global teams during critical system updates and maintenance windows
- Deliver exceptional customer service via phone, chat, and remote assistance
- Proactively identify potential system vulnerabilities and escalate issues
- Maintain accurate knowledge base documentation for after-hours procedures
Qualifications
- 2+ years in technical support or IT operations role
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification preferred
- Strong diagnostic skills for network, hardware, and software troubleshooting
- Ability to work independently with minimal supervision overnight
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Valid Arizona driver's license for occasional on-site support