Job Description
Join our elite support team and earn a $5,000 sign-on bonus for committing to our night shift operations in Washington, DC! Capital Tech Solutions is seeking dedicated Night Shift Support Specialists to provide exceptional 24/7 technical assistance to our government and enterprise clients. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in a cutting-edge environment.
As a critical part of our operations, you'll ensure seamless service delivery during off-peak hours while enjoying premium pay differentials and a supportive team culture. We provide full training, flexible scheduling options, and recognition programs for top performers.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve system alerts during night shift operations (11 PM - 7 AM)
- Document incident tickets with precision and maintain SLA compliance
- Collaborate with on-call engineers during critical system outages
- Conduct system health checks and preventive maintenance tasks
- Train junior staff on escalation procedures and documentation standards
- Participate in monthly after-hours testing and deployment activities
Qualifications
- 3+ years of technical support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Ability to work independently with minimal supervision during night shifts
- Strong diagnostic skills for complex network and application issues
- Excellent written and verbal communication skills
- Experience with ITSM tools like ServiceNow or Jira
- Must be available to work 40-hour night shift schedule (including weekends)