Job Description
Are you looking for a stable career with a competitive rate? Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our elite IT team in Dallas. We are offering a direct hire opportunity with comprehensive benefits and a supportive work environment.
As a Night Shift Support Specialist, you will be the first line of defense for our enterprise clients. You will ensure system uptime, troubleshoot technical issues, and provide top-tier customer service during our critical off-hours window. This is an excellent opportunity for tech-savvy professionals to excel in a role that offers less noise and high impact.
Why Join Us?
- Direct Hire: Permanent position with no temporary contracts.
- Competitive Pay: Earn $22.00 - $30.00 per hour based on experience.
- Benefits: Medical, dental, vision, and 401(k) matching.
- Flexible Schedule: Stable night shift hours.
Responsibilities
- Provide advanced technical support via phone, email, and remote access to enterprise clients.
- Monitor server health and performance metrics during night hours to ensure 99.9% uptime.
- Triage, troubleshoot, and resolve complex hardware and software issues.
- Log and track all support tickets in the CRM system with high accuracy.
- Escalate critical issues to the Level 2/3 engineering team promptly.
- Conduct routine system backups and patch management tasks.
- Document standard operating procedures (SOPs) for recurring issues.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical customer service.
- Must be willing and able to work the night shift (10:00 PM - 6:00 AM).
- Strong knowledge of Windows and Linux operating systems.
- Proficiency with remote support tools (TeamViewer, LogMeIn) and ticketing systems (ServiceNow, Zendesk).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Bachelor's degree in Computer Science or related field is a plus.