Job Description
Join our dynamic team as a Night Shift Support Specialist and make an immediate impact! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and the unique opportunity to start tomorrow. Work in a fast-paced environment where your problem-solving skills directly enhance customer satisfaction. Apply today and become an integral part of our 24/7 operations team!
Responsibilities
- Resolve technical issues via phone, chat, and remote support for enterprise clients
- Monitor and maintain system infrastructure during overnight hours
- Document troubleshooting steps and incident reports in ticketing systems
- Collaborate with cross-functional teams to escalate complex issues
- Conduct routine system checks and preventative maintenance tasks
- Provide exceptional customer service with a focus on first-contact resolution
- Train junior staff on support protocols and best practices
Qualifications
- 2+ years of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux operating systems and network diagnostics
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Experience with ticketing systems like Jira or ServiceNow