Job Description
Join our elite night shift team in Corpus Christi and accelerate your career with a $2,000 sign-on bonus! We're seeking dedicated Support Specialists to provide critical 24/7 technical assistance during high-demand overnight hours. Enjoy competitive pay, premium night-shift differential, and a collaborative environment where your expertise makes an immediate impact. This role offers unparalleled growth opportunities in a rapidly expanding tech hub.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and infrastructure
- Monitor and resolve critical alerts during overnight operations
- Collaborate with global teams to troubleshoot complex IT issues
- Document incident reports and maintain detailed knowledge base entries
- Execute scheduled system maintenance and updates during low-traffic hours
- Escalate critical issues to senior engineers with clear context
- Contribute to continuous improvement of support protocols
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Proficiency with Windows/Linux systems and networking fundamentals
- Strong analytical skills for diagnosing complex technical problems
- Ability to work independently with minimal supervision overnight
- Excellent written and verbal communication skills
- CompTIA A+/Network+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Flexible availability for rotating weekend shifts