Job Description
Join our award-winning team as a Night Shift Support Specialist and unlock your potential with a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in Atlanta's thriving tech scene. Enjoy a collaborative environment where your expertise directly impacts our global operations.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across multiple platforms
- Document incident resolutions and maintain detailed knowledge base entries
- Collaborate with cross-functional teams during critical system outages
- Monitor network performance and proactively address potential vulnerabilities
- Train junior support staff on escalation protocols and best practices
Qualifications
- 2+ years of IT support experience in 24/7 operations environments
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification preferred
- Strong problem-solving skills with excellent written/verbal communication
- Ability to work independently under minimal supervision during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Flexibility to work weekends/holidays as needed