Job Description
Join InnovateTech Solutions' elite night shift support team and earn a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy premium compensation, flexible scheduling, and career advancement opportunities in Raleigh's thriving tech hub. Your expertise will directly impact our 24/7 operations, ensuring seamless service delivery across global clients. Apply today and transform your career!
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems and customer inquiries
- Monitor and resolve network infrastructure issues during overnight hours
- Collaborate with global teams to troubleshoot complex technical problems
- Document incident reports and maintain detailed knowledge base articles
- Execute scheduled system maintenance and patch deployments
- Escalate critical issues to senior engineers with clear context
- Maintain 99.9% uptime SLA for core production environments
Qualifications
- 3+ years of enterprise IT support experience (night shift preferred)
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for networking, security, and application issues
- CompTIA Network+/Security+ or equivalent certifications required
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Excellent written communication for technical documentation
- Flexibility to work rotating weekends/holidays as needed