Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Perfect for night owls who thrive in dynamic settings, this role offers growth opportunities and work-life balance with our rotating shift schedule. Apply today to join Anaheim's leading tech support team!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues and implement timely solutions
- Monitor system performance and proactively address potential outages
- Document all interactions using ticketing systems (ServiceNow/Jira)
- Collaborate with global teams during critical incident escalations
- Conduct remote diagnostics and system maintenance tasks
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 2+ years in technical support or IT operations role
- Proficiency with Windows/Linux systems and networking fundamentals
- Experience with ticketing systems and remote desktop tools
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- Basic scripting knowledge (Python/PowerShell) preferred
- High school diploma; relevant certifications a plus