Job Description
Are you a night owl looking for a rewarding career in a fast-paced environment?
ApexTech Support Solutions is currently seeking dedicated Night Shift Support Specialists to join our growing team in Colorado Springs. We pride ourselves on delivering top-tier technical assistance and ensuring our clients receive seamless support 24/7. If you thrive in a quiet, focused environment and want to make a real impact on our operational success, we want to hear from you.
Why Choose ApexTech?
- Competitive shift differential pay (up to $5/hr extra).
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Career growth opportunities within a stable tech environment.
ApexTech Support Solutions is currently seeking dedicated Night Shift Support Specialists to join our growing team in Colorado Springs. We pride ourselves on delivering top-tier technical assistance and ensuring our clients receive seamless support 24/7. If you thrive in a quiet, focused environment and want to make a real impact on our operational success, we want to hear from you.
Why Choose ApexTech?
- Competitive shift differential pay (up to $5/hr extra).
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Career growth opportunities within a stable tech environment.
Responsibilities
- Monitor and maintain IT systems and network infrastructure during night hours to ensure 99.9% uptime.
- Resolve incoming technical support tickets via phone, chat, and email with a focus on speed and accuracy.
- Perform routine system backups, security patches, and hardware maintenance.
- Document all technical issues and resolutions accurately in the helpdesk ticketing system.
- Collaborate with day-shift engineering teams to hand over unresolved issues seamlessly.
- Conduct nightly health checks on servers and peripheral devices.
- Ensure strict adherence to security protocols and compliance standards.
Qualifications
- High School Diploma or equivalent; Associate’s degree in IT, Computer Science, or related field is a plus.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong troubleshooting skills for hardware, software, and network issues.
- Excellent written and verbal communication skills.
- Ability to work independently and autonomously during night shifts without supervision.
- Proficiency in ticketing systems (e.g., Zendesk, Jira, ServiceNow).