Job Description
Join our dynamic team as a Night Shift Support Specialist in Corpus Christi, TX! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. If you thrive in nocturnal settings and excel at problem-solving, we want to hear from you today!
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues across diverse platforms
- Document ticket details accurately in CRM systems
- Collaborate with global support teams for complex escalations
- Monitor system performance and proactively address vulnerabilities
- Conduct remote system configurations and user training
- Adhere to SLA metrics and security protocols
Qualifications
- High school diploma or equivalent; technical certification preferred
- 2+ years in technical support or helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional troubleshooting skills and analytical thinking
- Strong written/verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently during overnight shifts
- Valid driver's license for occasional on-site visits