Job Description
Are you looking for a career that fits your nocturnal rhythm? We are seeking a dedicated Night Shift Support Specialist to join our dynamic team in Dallas, TX. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless operations while the rest of the world sleeps. Enjoy a quiet, focused work environment, reduced stress levels, and a competitive salary with premium shift differentials. We offer a comprehensive benefits package including health insurance, paid time off, and clear pathways for career advancement. If you thrive in a fast-paced technical environment and have a passion for problem-solving, we want to hear from you!
Why Join Us?
- Shift Differential: Earn an extra $2.00 - $5.00 per hour for working the night shift.
- Work-Life Balance: Enjoy a predictable schedule with no commuting during rush hour.
- Professional Growth: Access to advanced training and certifications.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Monitor server performance and respond to system alerts in real-time to ensure 99.9% uptime for all clients.
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot complex hardware and software issues, escalating critical problems to senior engineers.
- Document all incidents, resolutions, and technical procedures accurately in the ticketing system.
- Conduct nightly security audits and verify system backups to maintain data integrity.
- Collaborate with the day-shift team to hand off critical tickets and ensure seamless service continuity.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science is a strong plus.
- Minimum of 2 years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Windows and Linux operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage time effectively during night hours.
- Flexibility to work weekends and holidays as part of the night shift rotation.