Job Description
Are you looking for a stable, high-impact role with a leading technology firm in the heart of St. Louis? Apex Technical Solutions is seeking a dedicated Night Shift Support Specialist to join our direct-hire team. This is an excellent opportunity for technical professionals who thrive in a quiet, focused environment and want to ensure our clients receive top-tier support 24/7.
As a Night Shift Support Specialist, you will be the first line of defense for our internal systems and client queries. We value autonomy, technical prowess, and clear communication. If you have a knack for troubleshooting and a desire to work outside of traditional business hours, we want to hear from you.
Why Join Us?
- Direct Hire Position: Long-term stability and clear career growth pathways.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Environment: Work with cutting-edge technology in a collaborative yet independent setting.
Your Day-to-Day
Responsibilities
- Monitor server health, network traffic, and application performance during off-peak hours to ensure 99.9% uptime.
- Resolve incoming technical support tickets and user inquiries via phone, email, and remote access tools.
- Perform routine system backups, patch management, and security audits.
- Document technical issues, resolutions, and system changes in the knowledge base.
- Escalate complex issues to the appropriate engineering teams during shift handovers.
- Ensure compliance with all company IT policies and safety protocols.
Qualifications
- High school diploma or GED required; Associate degree or IT certification (CompTIA A+, Network+) is a plus.
- Minimum of 2 years of experience in IT support, helpdesk, or customer service.
- Strong understanding of Windows and Linux operating systems.
- Ability to work independently and manage time effectively without direct supervision.
- Excellent written and verbal communication skills.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).