Job Description
Join our elite night shift team at NexGen Solutions! We're seeking dedicated Support Specialists to maintain our cutting-edge infrastructure while the city sleeps. As a key member of our 24/7 operations, you'll ensure seamless system performance with all premium equipment provided – no need to invest in your own tools. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values your expertise. Perfect for night owls who thrive in high-pressure scenarios and want to advance their career in tech support.
Responsibilities
- Monitor and maintain server/network infrastructure during overnight hours
- Provide Tier 2/3 technical support via remote and on-site channels
- Execute system patches, updates, and security protocols
- Document incidents, resolutions, and performance metrics
- Collaborate with cross-functional teams during critical outages
- Conduct preventative maintenance on provided equipment
- Train junior staff on troubleshooting procedures
Qualifications
- 3+ years in IT support or system administration
- Expertise in Windows/Linux environments and cloud platforms
- CompTIA Network+ or equivalent certification required
- Experience with virtualization (VMware/Hyper-V) and monitoring tools
- Ability to work independently during off-peak hours
- Strong problem-solving skills with minimal supervision
- Valid driver's license for occasional on-site calls