Job Description
Join TechSolutions Pro and enjoy the perfect work-life balance with our flexible night shift support roles in Corpus Christi! We're seeking dedicated professionals to provide exceptional technical assistance during evening hours. This position offers competitive pay, remote work options, and a supportive team environment where your skills shine. If you're a problem-solver with a passion for technology and thrive in flexible schedules, apply today and transform your career!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems
- Escalate complex issues to senior engineers with detailed context
- Monitor system health and proactively address alerts
- Collaborate with global support teams during peak hours
- Maintain SLA compliance for all client interactions
Qualifications
- 2+ years in IT support or helpdesk roles
- Proficiency with Windows/macOS and network fundamentals
- Strong troubleshooting skills for cloud/SaaS applications
- Excellent written and verbal communication
- Ability to work independently during night shifts
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk or Jira ticketing systems
- Must reside in Corpus Christi metro area