Job Description
Join our dynamic team as a Night Shift Support Specialist in Philadelphia! We're seeking dedicated professionals with flexible availability to provide exceptional technical support during overnight hours. This role offers adaptable scheduling while maintaining high service standards for our global clientele. Enjoy competitive compensation, comprehensive training, and a collaborative remote-friendly environment. Perfect for students, parents, or night owls seeking work-life balance without sacrificing career growth.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues with minimal supervision
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with global teams during handover periods for seamless continuity
- Proactively monitor system health and escalate critical incidents
- Conduct knowledge base updates and contribute to process improvements
Qualifications
- Minimum 1 year in IT support or customer service role
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with strong attention to detail
- Ability to work independently with minimal supervision
- Flexible availability between 10 PM - 6 AM (schedule blocks)
- CompTIA A+ or equivalent certification preferred
- Strong written communication skills for technical documentation