Job Description
Join our dynamic team as a Night Shift Support Specialist in Bakersfield, CA! We're seeking dedicated professionals to provide exceptional technical support during evening hours with fully flexible scheduling options. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. This role is perfect for night owls seeking work-life balance without compromising career growth. Apply today to become part of our innovative workforce serving clients across North America!
Responsibilities
- Provide 24/7 technical assistance via phone, chat, and remote access during night shift hours
- Troubleshoot complex software, hardware, and network issues with minimal supervision
- Document all support cases in ticketing systems with detailed resolution steps
- Collaborate with day shift teams for seamless cross-functional support
- Maintain high customer satisfaction scores (CSAT) through empathetic communication
- Proactively identify system vulnerabilities and escalate critical issues
- Participate in continuous training for emerging technologies and support protocols
Qualifications
- 2+ years of technical support experience in IT helpdesk or similar role
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Excellent problem-solving skills with ability to work independently
- Strong written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Valid California driver's license for occasional on-site visits
- High school diploma or equivalent; Bachelor's degree preferred