Job Description
Join TechCare Solutions as a Night Shift Support Specialist and embrace a career that adapts to your life. We're seeking tech-savvy professionals to deliver exceptional remote IT support during evening hours while enjoying unparalleled flexibility. This role is perfect for night owls, students, or those seeking work-life harmony. With competitive pay, comprehensive benefits, and a culture that values autonomy, you'll thrive in our 24/7 innovation ecosystem. Apply today and transform your night shift into a growth opportunity!
Responsibilities
- Provide remote technical support for enterprise software and hardware systems
- Troubleshoot and resolve complex IT issues via phone, chat, and remote access
- Document all interactions and resolutions in the ticketing system
- Collaborate with global teams during handover periods
- Maintain system security protocols and compliance standards
- Escalate critical issues to senior engineers with clear documentation
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years of technical support experience (helpdesk/desktop support)
- Proficiency with Windows/macOS/Linux operating systems
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Available to work 10 PM - 6 AM CST (flexible scheduling possible)